Privacy Policy

Purpose and Scope

This privacy policy describes how Certifyde, Inc. (“we,” “us,” or “our”) collects, uses, stores, and protects student information in connection with NMLS-approved education courses. By registering for our courses, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We collect the following information from students registering for and participating in our NMLS-approved education courses:

Required NMLS Information

We collect your NMLS ID number, legal name as it appears in NMLS records, and contact details including email address, phone number, and mailing address.

Course Registration and Completion Data

We maintain course enrollment records, attendance information, completion status, and time spent in course activities.

Assessment Results and Participation Records

This includes quiz and exam scores, participation in interactive activities, and completion of required course components.

Payment Information

We collect credit card or other payment details, billing address, and maintain transaction history records.

Technical Data

We collect login information and Learning Management System (LMS) activity logs.

How We Use Information

We use the information we collect for the following purposes:

Course Registration and Delivery

We process enrollment in selected courses, provide access to course materials, deliver instruction, facilitate participation, and track and verify completion of course requirements.

NMLS Credit Banking

We report course completion to NMLS, verify identity for credit reporting purposes, and maintain required documentation for regulatory compliance.

Verification of Course Completion

We generate course completion certificates, verify course completion status for regulators or employers, and maintain records of completed education.

Technical Support

We troubleshoot access or technical issues, improve system performance and user experience, and respond to student support requests.

Regulatory Compliance

We maintain records required by NMLS and state regulators, respond to regulatory inquiries or audits, and ensure compliance with SAFE Act education requirements.

Required Reporting to NMLS

We conduct credit banking within required timeframes, verify student identity and course completion, and maintain required documentation for audit purposes.

Data Protection

We implement reasonable security measures to protect your information:

Industry-Standard Security Measures

We employ encryption of data in transit and at rest, maintain firewall and intrusion detection systems, and conduct regular security assessments and updates.

Secure Storage of Student Records

We use protected database environments, implement regular backup procedures, and maintain physical security measures for on-site systems.

Limited Access to Authorized Personnel

We employ role-based access controls, conduct background checks for employees with data access, and require confidentiality agreements with all staff.

5-Year Retention of Course Records

We comply with NMLS data retention requirements, securely archive inactive records, and follow documented destruction procedures after the retention period.

Encryption of Sensitive Data

We employ payment information encryption, personal identification data protection, and secure transmission protocols.

Information Sharing

We share information only under the following circumstances:

With NMLS for Required Credit Banking

We share student name, NMLS ID, and course completion information, as well as required documentation for course completion verification and regulatory compliance.

As Required by Law or Regulation

We disclose information in response to valid legal process (subpoena, court order), to comply with regulatory requirements, and to protect our legal rights or property.

With Student's Written Consent

We share information when authorized by explicit written permission, limited to the specific information and recipients authorized, for the specific purpose described in the consent.

With Service Providers Under Confidentiality Agreements

We share necessary information with LMS platform providers, payment processors, and technology service providers, all under strict confidentiality and data protection requirements.

Student Rights

Students have the following rights regarding their personal information:

Access to Personal Information

You may request a copy of personal information we maintain, receive information about how your data is processed, and obtain confirmation of whether we process your personal data.

Correction of Inaccurate Information

You may request correction of inaccurate or incomplete information, update contact or other personal details, and link to current NMLS records.

Copy of Course Completion Records

You may request certificate reissuance, obtain a transcript of completed courses, and access your completion history.

Privacy Concern Resolution

You may submit questions or concerns about our privacy practices, request review of data handling procedures, and obtain response to privacy-related inquiries.

Contact Information

For questions or concerns about this Privacy Policy or our data practices:

We will respond to all inquiries within 5 business days.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will be posted on our website with the effective date clearly indicated. We encourage students to review this Policy regularly.